Privacy Policy

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

Information You Provide

• Contact information (name, email, phone number, company details)
• Account credentials and profile information
• Business data and requirements for AI implementation
• Communications with our team
• Payment and billing information
• Feedback, survey responses, and support requests

Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, feature interactions)
• Cookies and similar tracking technologies
• Log data and analytics information
• Performance and error data

Information from Third Parties

• Business information from public databases
• Social media profile information (with your consent)
• Partner referrals and recommendations
• Integration data from connected services

Mobile App-Specific Information

When you use our mobile application (iOS and Android), we collect additional information to provide secure authentication and improve your experience:

• Biometric Data: When you enable Face ID or Touch ID for authentication, we use your device's biometric authentication system. We do not store your actual biometric data—authentication is handled entirely by your device's secure enclave. We only receive confirmation of successful authentication.
• Device Information: Device type, operating system version, screen dimensions, display settings, and device identifiers for security and fraud prevention purposes
• Location Data: Approximate location based on IP address geolocation for session security and fraud detection. We do not track precise GPS location.
• Session Data: Active session information, login timestamps, device fingerprints, and session activity logs for security monitoring
• Trusted Device Information: When you enable "Remember This Device," we store an encrypted token on your device and associate it with your account for streamlined authentication
• Crash and Error Data: Automatic error reports, crash logs, and performance metrics collected through our error tracking service (Sentry) to help us fix bugs and improve app stability
• Authentication Credentials: When you enable "Remember Me," your password may be stored locally on your device using encrypted secure storage (SecureStore/Keychain) for convenience. You can disable this feature at any time.
• App Usage Analytics: We use Firebase Analytics to collect anonymous usage statistics, such as feature usage, screen views, and user interactions, to improve the app experience. This data is anonymized and cannot be used to identify individual users.
• Local Storage Data: We store certain non-sensitive data locally on your device using AsyncStorage for app functionality, such as user preferences, cached content, and session information. This data remains on your device and is not transmitted unless necessary for app functionality.

All mobile app data collection serves security, authentication, and service improvement purposes. You can control many of these settings within the app.

We use the information we collect to provide, maintain, and improve our services:

Service Delivery

• Provide AI integration and consulting services
• Develop custom AI solutions for your business
• Process payments and manage billing
• Provide customer support and technical assistance
• Send service-related communications

Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and capabilities
• Conduct research and development
• Monitor and analyze service performance
• Personalize your experience

Communication

• Send updates about our services and industry insights
• Respond to your inquiries and requests
• Provide technical documentation and training materials
• Send marketing communications (with your consent)

Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and policies
• Resolve disputes and legal proceedings

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Firebase (Google): We use Firebase for authentication, database storage (Firestore), and analytics. Firebase processes your account information, authentication data, and usage analytics. Firebase's privacy practices are governed by Google's Privacy Policy.
• Sentry: We use Sentry for error tracking, crash reporting, and performance monitoring. Sentry collects error logs, device information, and usage data to help us identify and fix issues. Sentry's privacy practices are governed by their Privacy Policy.
• IP Geolocation Services: We use ipapi.co to determine approximate geographic location based on IP addresses for security and fraud prevention. This service processes IP addresses but does not receive personally identifiable information.
• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Customer support and communication tools
• AI and machine learning platform providers

Business Partners

With your explicit consent, we may share information with business partners for joint ventures or collaborative projects.

Legal Requirements

We may disclose information when required by law, such as to:

• Comply with legal processes and government requests
• Enforce our agreements and policies
• Protect the rights, property, or safety of our company, users, or others
• Investigate and prevent fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology for data transmission
• Multi-factor authentication for account access
• Biometric authentication (Face ID/Touch ID) for mobile app access
• Secure local storage using device keychain/secure enclave for sensitive credentials
• Device fingerprinting and session tracking for fraud prevention
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Intrusion detection and prevention systems

Organizational Measures

• Employee training on data protection and privacy
• Confidentiality agreements with staff and contractors
• Incident response and breach notification procedures
• Regular backup and disaster recovery testing
• Vendor security assessments and contracts

Data Breach Notification

In the unlikely event of a data breach that may compromise your personal information, we will:

• Notify affected users within 72 hours of discovering the breach (where required by law)
• Provide clear information about what data was affected
• Explain the steps we are taking to address the breach
• Recommend actions you can take to protect yourself
• Report the breach to relevant regulatory authorities as required by applicable laws

Notifications will be sent via email to the address associated with your account, or through in-app notifications for mobile app users.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

• Mobile App Sessions: Active session data is retained while your account is active. Inactive sessions may be automatically cleaned up after 90 days of inactivity.
• Trusted Devices: Trusted device tokens expire after 30 days of inactivity or can be manually removed by you at any time.
• Error Logs: Crash reports and error logs are retained for up to 90 days to help us identify and fix issues.
• Local Device Storage: Data stored locally on your device (such as "Remember Me" credentials) is retained until you uninstall the app or clear app data.

Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security concerns.

We use cookies and similar tracking technologies to enhance your experience and gather information about how our services are used.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

Third-Party Analytics

We use third-party analytics services (such as Google Analytics) to analyze website usage. These services may use cookies to collect information about your use of our website.

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. Google Analytics uses cookies and similar technologies to collect information about your use of our site, including:

• Pages you visit and time spent on each page
• Your device and browser information
• Your approximate location (city/country level)
• How you found our website (search terms, referring sites)
• Your interactions with our content (clicks, form submissions)

Google Analytics data is processed in accordance with Google's Privacy Policy and Terms of Service. You can learn more about how Google uses data when you use our site at policies.google.com/technologies/partner-sites.

Mobile App Analytics

Our mobile app uses Firebase Analytics to collect anonymous usage statistics. This does not use cookies, but instead uses device identifiers and app usage data. You cannot opt-out of Firebase Analytics data collection within the app, as it is essential for improving app functionality and fixing issues. However, all analytics data is anonymized and cannot be used to identify individual users.

Withdrawing Consent

Website: You can withdraw your consent for analytics cookies at any time by clicking "Manage Cookies" in our website footer. This will allow you to update your cookie preferences or withdraw consent entirely.

Mobile App: Analytics data collection in our mobile app is necessary for app functionality and cannot be disabled. However, you can contact us at legal@intgr8ai.com if you have concerns about data collection.

Depending on your location, you may have certain rights regarding your personal information:

Universal Rights

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

GDPR Rights (EU Residents)

• Right to restrict processing of your personal data
• Right to object to processing based on legitimate interests
• Right to withdraw consent for consent-based processing
• Right to lodge a complaint with supervisory authorities

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

Exercising Your Rights

To exercise any of these rights, please contact us at legal@intgr8ai.com. We will respond to your request within the timeframes required by applicable law (typically within 30 days, or as required by your local jurisdiction).

How to Request Data Deletion: To request deletion of your account and associated data, please email us at legal@intgr8ai.com with "Data Deletion Request" in the subject line. Include your account email address and a brief description of your request. We will verify your identity before processing the deletion request.

Opting Out of Marketing: You can unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email, or by contacting us at legal@intgr8ai.com. Note that you will still receive essential service-related communications.

We may require verification of your identity before processing requests to protect your privacy and security. Some information may be retained for legal or legitimate business purposes even after deletion requests, such as transaction records required for accounting purposes.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for transfers to countries with adequate protection
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct

We primarily process data in the United States, which may have different privacy laws than your country. We implement appropriate safeguards to ensure your data remains protected.

Our mobile application (available for iOS and Android) may request certain permissions to provide secure authentication and enhanced functionality:

Invite-Only Access

Access to the Intgr8AI mobile app is limited to authorized users. An active account and invitation code issued by Intgr8AI are required to access core features of the application. Without an invitation code, users will not be able to create an account or use the service.

Biometric Authentication (Face ID/Touch ID)

We offer biometric authentication as a convenient and secure way to access your account:

• Biometric data (fingerprint or face scan) is processed entirely on your device's secure enclave
• We never receive, store, or transmit your actual biometric data
• We only receive confirmation of successful authentication from your device
• You can enable or disable biometric authentication at any time in the app settings
• If biometric authentication fails, you can always use your password to log in

This permission is optional. If you choose not to enable biometric authentication, you can still use the app with your email and password.

Network Access

Required to connect to our services, sync your data, and provide real-time updates. Without network access, core app functionality will be limited.

Local Storage

Used to cache app data locally on your device for offline functionality and faster performance. This includes storing your preferences, cached content, and (if enabled) your encrypted login credentials for the "Remember Me" feature.

Managing Permissions

All permissions are requested transparently when needed. You can manage biometric authentication permissions directly within the app in Profile → Settings, or through your device settings:

• In-App: Profile → Settings → Biometric Authentication toggle
• iOS Device Settings: Settings → Intgr8AI (for app permissions) or Settings → Face ID & Passcode (for biometric authentication)
• Android Device Settings: Settings → Apps → Intgr8AI → Permissions

Note: Revoking certain permissions may limit app functionality. Network access is required for basic app operation. Biometric authentication can be enabled or disabled within the app's Profile settings, or through your device's system settings.

Children's Privacy

Our mobile app is not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at legal@intgr8ai.com.